1. Provide accurate information
It may seem obvious, but this is one of the most common mistakes made when transporting goods. Any error in dimensions and weight, especially when using a groupage service, means your cargo is in danger of not being able to fit on the collection/delivery vehicle. Can you imagine the costly delay of arranging another vehicle and the knock-on effect it would have for your customer? Its well worth double checking all dims and weights on correspondence and quotation/booking paperwork to prevent this from ever happening.
Similarly, having the correct destination details is essential. Many European area codes can cover a number of different towns and cities, so having the precise details is key to avoiding delays.
As obvious as it sounds, it’s also important to be clear of the content/type of cargo you are transporting too, as tax, duty and regulations can vary for different customs commodity codes.